Refund policy

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at john@koruperformance.com. Returns are sent to:

Koru Overland 4201 Kellway Circle, Suite B Addison, TX 75001

If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged or wrong, so we can make it right.

Non-returnable items

Custom products and special orders can’t be returned, and neither can sale items or gift cards. Get in touch if you have questions about a specific item.

Trailers and build deposits

Overland trailers are built to order. The terms for your build reservation deposit, including whether and when it is refundable, are confirmed in writing in your build agreement.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.

Refunds

We’ll let you know once we’ve received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

If more than 15 business days have passed since we approved your return, contact us at john@koruperformance.com.